What dental treatments do you offer?
We provide exams, cleanings, fillings, root canals, crowns, implants, partial dentures, and full-arch options like All-on-4 / All-on-6. View dental services
Treatments & diagnostics
Start here if you're deciding what kind of visit you need. These answers cover first visits, urgent problems, and how we confirm the right treatment.
What happens at my first visit?
Your first visit usually includes a conversation about your symptoms or goals, an exam, and only the imaging that is clinically needed. Before any treatment begins, we explain the diagnosis, options, timing, and pricing clearly.
Do you treat urgent dental problems?
Yes. Tooth pain, swelling, a broken tooth, a lost filling, or a loose crown should be checked quickly. See emergency dental care
Can I send records or X-rays before I come in?
Yes. You can send photos, X-rays, or previous notes before your visit. If they already answer the clinical question, we use them and only take new images when needed.
Booking & scheduling
Use this section for scheduling questions, virtual consults, and changes to your visit. Appointments are organized to stay clear and punctual.
How do I book an appointment?
Message us on WhatsApp or call and we'll reply with the next step and available options. WhatsApp · Call +52 55 2714-1844 · Contact
Are visits by appointment only?
Yes. Visits are by appointment so we can keep them punctual, private, and sized correctly for each case. Book an appointment
Do you offer virtual consultations?
Yes. If you share photos, X-rays, or recent records, we can explain the likely next step and whether a video consult makes sense before you come in. Request an initial review
How soon can I usually be seen?
It depends on the type of visit and that week's schedule. If you share your dates or urgency, we'll offer the earliest options that make clinical sense. WhatsApp
Can I reschedule or cancel?
Yes. Message us as soon as you can. If your visit required a deposit or reserved a longer time block, the 24-hour policy may apply. See terms and policies
Payments, quotes & invoices
These answers cover quotes, currencies, payments, and insurance paperwork. The goal is simple: you should understand the plan and the cost before treatment starts.
How are prices confirmed?
After your exam or consultation, we provide a line-item estimate before treatment begins. If the clinical situation changes, we pause and explain the updated options and cost first.
Which currency do you bill in?
Official billing is in MXN. If helpful, we can also share USD equivalents, but card charges are processed in MXN and your bank handles the conversion.
What payment methods do you accept?
We accept cash, cards, and Mexican bank transfers. For some deposits or longer bookings, we can also send secure card-payment links.
Do you bill insurance directly?
No. We do not bill insurers directly. If you need reimbursement paperwork, tell us before or at checkout and we'll explain which receipts, treatment details, images, or forms we can prepare. Final coverage depends on your policy.
Do you offer payment plans for larger treatments?
For extensive multi-visit treatment, payment timing can often be split by phase. We explain deposits, lab-related timing, and the remaining balance before you start.
Safety & sterilization
If clinic standards are part of your decision, start here. We keep it practical: sterilization, imaging, and the clinic's legal details.
What sterilization protocols do you follow?
We follow current Mexican standards for dental care and specialized clinic infrastructure, including NOM-013-SSA2-2015 and NOM-005-SSA3-2018; treatment rooms are disinfected between patients and disposables are single-use.
Do you use digital X-rays?
Yes. Digital X-rays are available and used when clinically indicated. If recent images already answer the clinical question, we may not need to repeat them.
Do you have a COFEPRIS registration number?
Yes. The clinic lists COFEPRIS A.P. 2509152002A00242 in its legal details. Ask for the clinic details
Communication & language
Clear communication matters even more when you're comparing treatment or traveling for care. These answers cover language support and written documents.
Do you speak English?
Yes. Our team supports patients in English and Spanish from first contact through diagnosis, treatment, and follow-up.
Can my plan, receipt, and aftercare be in English?
Yes. Estimates, receipts, and aftercare instructions can be prepared in English when you need them. Contact us
Can you guide me before I travel?
Yes. If you send symptoms, photos, recent X-rays, or previous records, we can explain the likely next step and whether a virtual consult makes sense before you travel.
Aftercare & follow-up
Treatment does not end when you leave the chair. This section covers written instructions, remote follow-up, and what to do if something comes up later.
Do you provide aftercare instructions?
Yes. Every procedure includes written aftercare instructions and the follow-up recommendation that fits the treatment.
What if I have a problem after I return home?
Message us for a remote follow-up. We'll review symptoms, photos, or X-rays and help you understand whether you need local care, a medication review, or another step. WhatsApp
Can you share information with my local dentist if needed?
Yes. If follow-up needs to happen near home, we can share the clinical information or images that help your local dentist understand what was done and what should be reviewed.
Visiting & location
These are the practical answers for getting here. Use them for neighborhood, transit, parking, and airport timing.
Where is the clinic located in Mexico City?
We're at Tepic 139-706, Roma Sur, Cuauhtémoc, 06760, CDMX, near Condesa and Roma Norte. Open in Google Maps
What is the easiest way to get there?
For most patients, rideshare is the simplest option. Metro/Metrobús Chilpancingo is also close.
Is there parking nearby?
Yes. There is public parking nearby, but availability can vary by time of day.
How far are you from the airport (AICM)?
Usually about 15 to 45 minutes by car, depending on the terminal and traffic.
Travel planning
If you're coming from outside Mexico City or from abroad, plan the trip around the treatment, not the other way around. These answers keep travel expectations realistic.
How long should I plan to stay for treatment?
It depends on the procedure. Exams, cleanings, some fillings, and certain emergency visits may fit into one short visit. Crowns, root canals, implants, and full-arch treatment usually need staged appointments. Contact us to review timing
Can you help me plan before I book flights?
Yes. If you share your dates and previous records, we can help you understand whether the travel timing is realistic before you commit to it.
Do you arrange flights, airport pickup, or travel packages?
No. We do not book flights or sell travel packages. What we can share are maps, practical neighborhood guidance, and advice for fitting appointments into your trip.
Can you suggest where to stay near the clinic?
Yes. If you want to stay close to Roma Sur, we can point you to nearby neighborhoods and typical travel times so you can choose lodging based on your budget and mobility needs.
Team & credentials
If you want to know who may treat you and how the clinic handles records and privacy, this is the section to check before you book.
Who are the dentists at hisonrisa?
Our team includes Dra. Natalia Vázquez (General dentist), Dr. Gilberto Villarreal (Endodontist), Dr. Samuel Clorio (Implantologist), Dra. Roxana Castillo (Periodontist), and Dra. Andrea Ruiz (General dentist). Meet the team
Are the dentists licensed in Mexico?
Yes. The team page lists each clinician's role and professional license number. View the team profiles
How do you handle records and privacy?
We handle patient records and personal data under our Privacy Notice and applicable Mexican law. Open our Privacy Notice
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